Moredon Medical Center and Abbey Meads Surgery rated requires improvement by CQC – Swindon Advertiser

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TWO Swindon GP surgeries have been criticized for their poor leadership and the safety of the care provided to patients.

New reports relate to visits by Care Quality Commission inspectors to Moredon Medical Center and Abbey Meads Surgery in May.

Both are still assessed Requires improvement by the health watchdog.

Moredon has the most work to do, with three of the five categories – safe, effective, well led – needing improvement, while Abbey Meads needs to improve the safety and leadership of its services.

Both surgeries had similar issues with security, patient care and good governance.

The CQC found problems with staff not always completing safety training or having the correct authorization to administer medicines, information in patient records not always helping them receive the right care and treatment, and general management systems that are ineffective .

Missing safety alerts were not tested, processes did not ensure that patient records were consistently accurate and up-to-date, and the practices did not sufficiently engage the public, staff or health partners to maintain their high quality services.

Moredon, Medical Centre. Photo: DAVE COX

Moredon, specifically, tended to struggle with tracking patients who had long-term conditions after their treatments changed, and not enough patients eligible for cervical cancer screenings were screened.

In addition, it could not always show how doctors identified patients with commonly undiagnosed conditions such as diabetes, COPD, atrial fibrillation and hypertension.

Swindon Advertiser: Abbey Meads Surgery.  Photo: DAVE COXAbbey Meads Surgery. Photo: DAVE COX

Meanwhile, Abbey Meads’ fire safety training was found to be lacking, emergency storage medicines were not stored securely, and staff did not always have the information they needed to provide safe care and treatment.

There were no systems in place to monitor if patients had attended the appointments needed to diagnose their health problems.

But it wasn’t all bad news. CQC inspectors praised Abbey Meads Surgery’s Caring, Effective and Responsive service categories, which are rated Good.

The report reads: “The needs, care and treatment of patients were provided in accordance with current legislation and standards.

“The practice had an extensive program of quality improvement activity and regularly monitored the effectiveness and appropriateness of the care provided.

“Staff were consistent and proactive in helping patients live healthier lives.”

Swindon Advertiser: Moredon Medical Centre.  Photo: DAVE COXMoredon Medical Centre. Photo: DAVE COX

The Moredon Medical Center inspection focused entirely on areas requiring improvement, but the Caring and Responsive categories are still good.

To get a good rating overall, both practices need to provide care and treatment in a safer way, establish better governance for staff training and supervision, and make it easier for patients to provide feedback.

Moredon needs to get better at tracking patients who have long-term conditions, and increase the uptake of cervical cancer screenings for those who may have them.

Both practices have been managed by Great Western Hospital since 2019.

Swindon Advertiser: Abbey Meads Surgery.  Photo: DAVE COXAbbey Meads Surgery. Photo: DAVE COX

A spokesperson for GWH Foundations Trust told the Adver: “We are delighted that our GP services have been recognized for being caring and responsive to the needs of local people, with the Care Quality Commission (CQC) rating these important measures as ‘good’.

“Despite no change in our overall rating, we are incredibly proud of the progress we have made since we began our improvement journey in 2019.

“We have focused on the things we know are most important to patients, reducing call waiting times, increasing appointment availability and recruiting more GPs.

“The introduction of a new online system called e-Consult also makes it easier for patients to access services.

“In addition to these improvements, our practice staff have shown great dedication, compassion and professionalism through the challenges of the pandemic.

“Although there is still some way to go, we are moving in the right direction and are addressing the further improvements that are needed, with a particular focus on governance systems and processes.

“Thank you to our incredible practice staff whose dedication and commitment do not go unnoticed.”

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